Waxpire Terms of Service

Last Updated: September 28, 2026

Welcome to Waxpire! Please read these Terms of Service ("Terms") carefully before placing an order or using our website operated by Lagom Social AB ("Waxpire", "us", "we", or "our").

By browsing our site or purchasing from us, you agree to be bound by the following terms and conditions.

1. Company Information & Scope

• Legal Entity: This website and the Waxpire brand are owned and operated by Lagom Social AB (Org. nr: 559545-1930).

• Scope: Waxpire is an online store specializing in handcrafted and curated home fragrance products, including candles, reed diffusers, room sprays, and related accessories ("Products").

2. Orders & Acceptable Use

• Placement & Acceptance: Placing an order constitutes an offer to purchase. We reserve the right to accept, refuse, or cancel any order at our discretion (e.g., due to stock limitations, pricing errors, or suspected fraud).

• Product Details: We strive to display the colors, sizing, and details of our candles and diffusers as accurately as possible. Because many of our products are handcrafted using natural waxes and oils, minor variations in color, finish, or scent throw may occur and are not considered defects.

3. Pricing, Payments & Taxes

• All prices listed on the website are displayed in [SEK / EUR / USD] and include applicable Value Added Tax (VAT / MOMS) unless otherwise stated. Shipping fees are calculated at checkout.

• Payment must be made in full at the time of purchase via our supported payment gateways (e.g., Klarna, credit card, Stripe).

4. Shipping & Delivery

• Shipping timelines provided at checkout are estimates only and are not guaranteed.

• Lagom Social AB is not responsible for shipping delays caused by carrier disruptions, incorrect address entry by the buyer, or customs holds on international orders.

5. Returns, Exchanges & Refunds (14-Day Right of Withdrawal)

In accordance with consumer rights legislation (including the EU/Swedish Distance Contracts Act):

• 14-Day Return Window: You have the right to withdraw from your purchase and return eligible products within 14 calendar days from the date your order was delivered.

• Condition Requirements: To be eligible for a return or exchange, items must be unused, unlit, unopened, and in their original packaging (including all protective seals, caps, and safety tags).

• Return Shipping: Unless the item arrived damaged or defective, the customer is responsible for paying all return shipping costs.

• Damaged or Faulty Goods: If your candle or diffuser arrives broken or damaged during transit, please contact us within 48 hours of delivery at support@waxpire.com with photos of the damaged item and packaging so we can issue a replacement or refund.

• Non-Returnable Items: Sale/clearance items, customized items, and candles that have been lit or diffusers that have been opened/used cannot be returned for a refund.

6. Candle Safety & Usage Disclaimer

Please read and follow all safety instructions provided on the caution label affixed to the bottom of our candles and packaged with our diffusers.

• Lagom Social AB is not liable for any damage, injury, or loss resulting from misuse, unattended burning, trimmed wicks ignored, failure to keep candles away from drafts/flammables, or improper placement of diffusers near sensitive surfaces.

7. Intellectual Property

All content on this website—including brand graphics, photography, logos, product names, scent descriptions, and website design—is the exclusive property of Lagom Social AB and protected by intellectual property laws. You may not reproduce or use our images or text without prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, Lagom Social AB shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability to you for any claim shall not exceed the purchase price of the product paid by you.

9. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Sweden. Any disputes arising from or in connection with these Terms shall first attempt to be resolved amicably, or submitted to the National Board for Consumer Disputes (Allmänna reklamationsnämnden / ARN) or the competent Swedish courts.

10. Contact Information

For customer support, order inquiries, or legal notices, please contact us at:

• Brand Name: Waxpire

• Legal Entity Name: Lagom Social AB

• Org. Number: 559545-1930

• Email: hello@waxpire.com

• Mailing / Office Address: Ysbyhults väg 4, 434 91, Kungsbacka, Halland, Sweden